Refund policy

Thank you for shopping at Kervano. We want you to love your new fashion pieces! Please read our return and refund policy carefully to understand your rights and options.

1. Returns Eligibility

• Timeframe: You have 30 days from the date you receive your item to request a return.

• Condition: To be eligible for a return, items must be unworn, unwashed, unaltered, and in their original condition with all tags attached and in their original packaging.

• Non-Returnable Items: For hygienic reasons, intimate apparel, bodysuits, swimwear with hygienic liners removed, and final sale items cannot be returned or exchanged.

2. Return Process

To start a return, please contact our support team at burba.20051996@outlook.com or call us at +61258385737.

• If your return is accepted, we will provide you with clear instructions on how and where to send your package.

• Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping Costs

• Customer Remorse / Change of Mind: If you are returning an item due to a change of mind, incorrect size selection, or preference, you will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.

• Defective or Wrong Items: If you received a defective, damaged, or incorrect item, Kervano will cover all return shipping and replacement costs.

4. Refunds

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days.

5. Contact Information

If you have any questions regarding our Return and Refund Policy, please contact us at:

• Store Name: Kervano

• Email: burba.20051996@outlook.com

• Phone: +61258385737

• Address: 15 Union St, Kogarah, NSW 2217, Australia